Shipping policy
Root Juice RELOADED Shipping Policy
Thank you for shopping with Root Juice RELOADED! Each order is carefully prepared, packaged, and shipped to ensure your products arrive safely. Please review our shipping policy before placing your order.
Processing Time
All orders are processed within 3–5 business days after payment has been successfully received.
Please note that processing time is separate from shipping/transit time. Weekends and holidays are not considered business days.
During sales, restocks, new product launches, or periods of high order volume, processing may take slightly longer. We appreciate your patience while we prepare your order.
Shipping & Delivery
Once your order has been processed and transferred to the shipping carrier, delivery time will depend on the shipping method selected and the carrier’s current delivery schedule.
Root Juice RELOADED cannot guarantee an exact delivery date once a package has been accepted by the carrier.
Shipping delays caused by weather, holidays, carrier disruptions, or other circumstances outside of our control are not the responsibility of Root Juice RELOADED.
Tracking Information
Tracking information will be provided once your order has been packaged and a shipping label has been created.
Please allow up to 24–48 hours for tracking information to update after receiving your tracking number.
Customers are responsible for monitoring their tracking information and making arrangements to receive their packages.
Address Accuracy
Please double-check your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers when applicable.
Root Juice RELOADED is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an address error, contact us immediately. We will make every reasonable effort to correct the address if the order has not yet been processed or shipped. Address changes cannot be guaranteed after an order has been submitted.
Lost, Stolen or Missing Packages
Once tracking confirms that a package has been delivered to the address provided at checkout, Root Juice RELOADED is not responsible for packages that are lost or stolen after delivery.
If tracking shows your package as delivered but you have not received it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional assistance.
For packages that appear to be lost while in transit, please contact us so we can assist with the appropriate carrier inquiry or claim when applicable.
Returned Packages
If a package is returned to Root Juice RELOADED because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, the customer may be responsible for additional shipping charges to have the order reshipped.
Original shipping charges are non-refundable once shipping services have been used.
Damaged Orders
We take care when packaging every Root Juice RELOADED order. If your product arrives damaged or leaking, please contact us within 48 hours of confirmed delivery.
Please include:
- Your name and order number
- Clear photos of the damaged product
- Photos of the shipping box or mailer
- Photos of any visible damage to the packaging
Please do not discard the product or original packaging until your claim has been reviewed.
Claims submitted without sufficient documentation may not be eligible for replacement.
Shipping Fees
Shipping charges are calculated at checkout based on the order and available shipping options.
Shipping fees are generally non-refundable once an order has shipped.
Order Responsibility
By placing an order with Root Juice RELOADED, you acknowledge that you have reviewed and agreed to this Shipping Policy.
We appreciate every order and thank you for supporting Root Juice RELOADED.
Root Juice RELOADED
Rooted in care. Packaged with purpose.